Privacy Policy

The Relyon Group are committed to complying with the General Data Protection Regulations, known as GDPR. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand

• how and why we collect information from you
• who we share your information with, why and on what basis
• what your rights are

The Relyon Group is what is known as the ‘Data Controller’ of the data you provide to us, and we will sometimes refer to ourselves in this policy as “Reyon”, “we” or “us”. By Data Controller, this means Relyon determines the purposes and way in which your data is, or will be, processed.

Should you need to contact us please write to:

Data Controller,
Relyon Car Hire & Transport
Poulton Close
Dover
Kent
CT17 0HL

or via info@relyongroup.co.uk.

This privacy policy was last updated on 1st June 2018.

What information we collect and why?

When you submit an enquiry form, or place a booking, you are entering into an agreement with us to help provide you with parking facilities. We will need to provide some information, such as;

• Full name
• Address
• Contact numbers
• Email address
• Parking dates
• Vehicle registration
• Vehicle make, model & colour
• Number of passengers travelling

As a service provider you also need to complete your credit/debit card details however these are handled securely by Inkara with Global Payments and we do not store or have access to these details.

In order to provide a good website user experience, we may also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Policy.

When you visit our offices and parking sites we use CCTV for security monitoring purposes.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

• Contract - your personal information is processed in order to fulfil a contractual arrangement
• Consent – where you agree to us using your information in this way e.g. for booking or providing service information
• Legitimate Interests - this means you have an interest in Relyon e.g. you require parking facilities
• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

Who we share your information with and why

Relyon works with an online booking software provider called Inkara. In order to process bookings, we will supply your personal information to them. Inkara use Global Payments in order to take payment from you for our services. You can view Global Payments privacy statement and Inkara’s privacy policy via the links below:

www.inkara.com/privacy.aspx

www.globalpaymentsinc.com/en/privacy-statement

Where is your data stored?

We store data digitally on a web server. Our servers are all located in UK data centres.

Transfers to third countries

Relyon do not transfer any data to countries outside of the EU.

Keeping in touch with you

We want to keep you up to date with information about our services and promotions. When you provide your details via the online contact form or via the booking gateway provided by Inkara we will ask you if you want to receive this type of communication.

We will not share your information with companies outside of Relyon for any marketing purposes.

If you decide you do not want to receive these communications you can request that we stop by writing to the Data Controller, Relyon Car Hire & Transport, Poulton Close, Dover, Kent, CT17 0HL, by emailing info@relyongroup.co.uk, by calling us on 01304 201 227 or via the unsubscribe link within emails.

You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information

If we collect your personal information, the length of time we retain it is for up to 2 years.

The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible
• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period

What are your rights

You are entitled to request the following from Relyon, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk.

• Right of access –to request access to your personal information and information about how we process it
• Right to rectification – to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact us on 01304 201 227
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability - to electronically move, copy or transfer your personal information in a standard form
• Right to object - to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact info@relyongroup.co.uk

You have the right to lodge a complaint with a data protection regulator in Europe, in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data protection, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Contact

Should you need to contact us please write to:

Data Controller,
Relyon Car Hire & Transport
Poulton Close
Dover
Kent
CT17 0HL

or via info@relyongroup.co.uk.